Kruja Creations does not accept returns or provide refunds. Exchange is available only if the product is received damaged or defective.
Mandatory Unboxing Video
For any damage or defect claim, the customer must record a continuous, unedited video while opening the package for the first time.
The video must clearly show:
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The sealed package before opening
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The package being opened for the first time
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The complete product and its condition after opening
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Any visible damage or defect
Photos alone will NOT be accepted as proof for damage or defect claims. An unboxing video is mandatory.
If the customer does not have a proper unboxing video recorded from the first opening of the package, Kruja Creations will not be able to accept the damage/defect claim or provide an exchange.
If the damage or defect is confirmed based on the unboxing video, Kruja Creations will provide an exchange/replacement of the affected product.
No cash refund will be provided. Only exchange/replacement is available.